Frequently Asked Questions (FAQs)

  • Scroll down to Footer in this page, and click on “Shipping & Delivery Information”.

  • Before you request for a return, please read “Returns & Exchanges” in the footer of this page. Contact us if you think you are eligible. We are more than happy to assist you with your return.

  • Refunds generally appear on your credit card statement in one to two billing periods. Since all online orders require a credit card as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase.

  • Please scroll down and find the “Returns & Exchanges” in the footer of this page.

  • If you are in the process of checking out and decide you do not want to complete the order, you can leave the checkout process at any time by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page.

    Please note that we may not be able to cancel an order if it's already in the production process. To speak with a customer service representative and inquire about canceling or changing an order that's already been placed, please contact us by going in the contact section of this page.

  • Unfortunately, at this time we are unable to provide assistance with ordering by phone. In this case, please email us at “info@nikalexinc.com” to assist you with your order.

  • We accept most Credit/Debit Cards and Paypal. If you have any problem submitting your payment online, please contact us.

  • Unfortunately, no at this time.

  • Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.

  • Please contact us by filling the form in the contact section of the website. We will get back to you quickly.

  • To receive a personal response, please contact us by filling the form in the contact section of the website. We will reply back to you quickly.

  • For questions we haven't answered, or information we haven't provided, please contact us. We welcome your comments and suggestions, and thank you for shopping with us.